Terms and conditions

 

Article 1 – guided visits – booking

Please follow this link to book your guided visit: I book my visit

Your booking should be made as soon as possible before your visit. Our commitment to the guided visit will occur upon your acceptance of our offer (guiding contract), and upon the payment being made following the conditions below.

Each booking must state the number of guests, the name and contact details of the group leader, the date, time, and desired language, and the type and duration of tour selected. (The booking page on our website will request all this information). A guiding contract will be provided to you, incorporating all the details, as well as payment instructions.

Article 2 – Pricing

Our rates and those of our partners are stated on the Pricing page of our website.

Article 3 – Payment methods

Unless otherwise agreed by the manager, payment must be done before the visit.

Payment to be made either by:

  • Payment via secured access on our website (Visa, Mastercard, Bancontact, …)
  • Bank transfer in favour of « Guides 1815 asbl ».IBAN : BE04 0011 6192 7331, BIC GEBABEBB

In the case of bank transfer, please make sure that payment is made at least 5 days before your visit. The booking number, which you will find on the guiding contract must be mentioned on the payment communication .

Once your booking is confirmed, an invoice can be sent to you upon request.

Tickets to enter the different sites are not included in the guided tour price. They would need to be paid at the site by your group leader. Guides 1815 are not involved in the site ticket purchase. Please see the website of each site for pricing.

Article 4 – Tardiness

In case of late arrival at the meeting point, please advise the site as soon as possible. Any delays may reduce the duration of the guided visit by an equal amount.

TAny delay over 30 minutes which has not been notified in advance will be treated as a cancellation. The guide would then leave the meeting point, and a €30 (per guide) cancellation penalty reserved will be charged.

Article 5 – Cancellation

In case of cancellation by the customer, we expect at least TWO working days prior notice.

In such case, your payment will be refunded as soon as possible, after deducting a €10 handling fee.

In case of cancellation by « Guides 1815 », your payment will be fully refundable.

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